Portfolio & Training

Thank you for your interest in my portfolio. I have been a player and coach with decades of expertise across all stages of the customer journey. The sections below cover samples of product demos, technical interviews, digital demand marketing applied for customer adoption and renewals, customer success playbooks that integrate high-touch and low-touch outreach, content marketing, and customer journey mapping. I approach each project through a creative lens and a design thinking mindset. For a more extensive portfolio review, please contact me.

Product and Solutions Marketing

Demand Strategy

Content Marketing

DESIGN THINKING FACILITATION

Customer Success Playbooks

Customer journey mapping

CREATIVE DIRECTION

Skills & training

  • Sirius Decisions Demand Generation,
    Lead Nurturing, and Account-Based Marketing

  • Medallia Customer Experience Certification

  • Strativity Customer Journey Mapping

  • Brain Traffic Content Design & Execution

  • Marketing Interactions Content Strategy

  • Design Thinking by Ideo

  • Data Capture & Analytics Analysis: SFDC, Google Analytics, Adobe Omniture, Gainsight

  • Entelechy High Impact Coaching

  • Mandel Presentation Design & Delivery

  • Product Marketing Alliance Certification